It’s No Use Complaining Unit 5 It’s No Use Complaining Press Star to Repeat M. 5

What you will learn and do in this unit. 1. ฟังการสนทนาระหว่างผู้โดยสารกับเจ้าหน้าที่สายการบินเข้าใจ 2. เข้าใจรายละเอียดของจดหมายร้องเรียนและตอบรับการ ร้องเรียนที่อ่าน 3. พูดโต้ตอบเกี่ยวกับประสบการณ์การร้องเรียน 4. เขียนจดหมายร้องเรียนเกี่ยวกับปัญหาของผลิตภัณฑ์หรือ บริการที่ได้รับไปยังหนังสือพิมพ์หรือบริษัทผู้ผลิต 5. ทำโครงงานสร้างแผ่นพับเพื่อโฆษณาหุ่นยนต์ที่ประดิษฐ์ขึ้นเอง Press Star to Repeat

Who complains the most in your house? How do you react when people complain about you? Press Star to Repeat When you complain, does anything happen? Does complaining get results?

“It’s No Use Complaining.” What does it mean? Press Star to Repeat It is pointless. It will not work

New Language (page 32)

Which of the situations shown in the pictures have you recently experienced yourselves? Press Star to Repeat

Practice: A (page 32)

c a d b

Practice: B (page 32)

Conversation (page 33)

Have you ever experienced a flight delay? What happened when your flight was delayed?

About the Conversation (page 33)

the airline six hours It was overbooked. There was a technical problem. the airline slept, read magazines, and watched TV because of the bad weather

Listening (page 33)

when it’s time for boarding any further information about the delay the bad weather when it’s time for boarding canceled hotel accommodation a free ticket

Knowledge of the world T: Which airport in Thailand is the busiest airport? Suvanabhumi Airport. T: Which airport is the busiest in the world both in the number of takeoffs and landings and in the number of passengers of the domestic flights? It is Hartsfield-Jackson Atlanta International Airport, situated near Atlanta, Georgia in the U.S.

Knowledge of the world T: Which airport is the busiest airport in terms of international passenger traffic? It is Heathrow Airport, situated about 24 kilometers to the west of London.

Present Perfect Progressive Versus Grammar (page 34) Present Perfect Progressive Versus Present Perfect

Present Perfect Progressive Tense I have been studying English for three years. Present Perfect Tense She has sung many songs.

We use the progress form to say how long something has been happening. We use the simple form to express quantity or number of times.

progress form how long quantity or number of times simple form

คำกริยาซึ่งจะไม่ใช้รูปของ Progressive หรือคำกริยาที่เติม -ing ได้แก่ Note: คำกริยาซึ่งจะไม่ใช้รูปของ Progressive หรือคำกริยาที่เติม -ing ได้แก่ Press Star to Repeat agree, be, believe, forget, hate, hear, know, like, love, mean, notice, remember, seem, suppose, understand, want, wish

ให้ความรู้สึกถึงระยะเวลาที่นานเกินคาด Adverb: still = “ยังคง” หรือ “จนถึงบัดนี้” Press Star to Repeat ให้ความรู้สึกถึงระยะเวลาที่นานเกินคาด

ประโยคบอกเล่า still จะอยู่หลัง verb “to be” Adverb: still ประโยคบอกเล่า still จะอยู่หลัง verb “to be” Ex: I’m still hungry. Press Star to Repeat still อยู่หน้าคำกริยาหลัก Ex: They still live there.

still อยู่ระหว่างกริยาช่วยและกริยาหลัก Adverb: still still อยู่ระหว่างกริยาช่วยและกริยาหลัก Press Star to Repeat Ex: I can still remember. We could still catch the plane.

ประโยคปฏิเสธ ‘still’ อยู่หน้ากริยาช่วย Adverb: still ประโยคปฏิเสธ ‘still’ อยู่หน้ากริยาช่วย Ex: He’s been studying Chinese for a year, and he still can’t speak it. We still haven’t found it. Press Star to Repeat

Language in Context: A (page 34)

windows has she washed has he been playing have you been waiting cookies have you eaten have they been waiting in line fish has he caught

Language in Context: B (page 34)

I have been studying for three hours, and I still haven’t finished.

Explanation: I have been studying for three hours, ใช้ present perfect progressive tense แสดงการกระทำต่อเนื่อง and I still haven’t finished. ใช้ present perfect tense แสดงการกระทำที่เสร็จสิ้นสมบูรณ์

haven’t finished has seen has been reading has written have been studying haven’t finished has been watching has seen has been reading has written haven’t answered has been raining

Language in Context: C (page 35)

Do you know? Do you know which airline is the oldest carrier which is still operating under its original name? The Dutch airline KLM. It was founded in 1919 and made its first flight, with just two passengers, from Schiphol, Amsterdam to London in 1920.

Questions What do you do when you have to wait for something? What do you do to relieve the boredom and frustration of a long wait?

Language in Context: D (page 35)

I have been waiting Answer will vary. I have been taking has taken/ failed I haven’t read moved have been playing

Language in Context: E (page 35)

Reading (page 36)

Have you experienced buying something and you wanted to change it because it did not work well? What happened? Could you change it? How?

Please give the options what to do when you are not satisfied with goods or services.

robot

household chores

Study the layout of a letter (รูปแบบการเขียนจดหมาย) Placing of the address (การเขียนที่อยู่) 2. Greeting phrase(คำขึ้นต้นจดหมาย) 3. The end of the letter (คำลงท้ายจดหมาย)

About the Reading: A and B (page 37)

She has taken it to the dealer. household chores to complain dealer to be on strike guest embarrassing behavior neglected to reprimand several months She has taken it to the dealer. household chores Z4 is too busy, Z4 is tired, Z4 is on strike. Z4 said inappropriate things. To return it. He is drawing attention to himself. Julie should discuss her relationship with him and build his self-esteem.

Discuss: “The real danger is not that computers will begin to think like men, but that men will begin to think like computers.” (Sydney J. Harris)

Speaking (page 37)

Writing (page 37)

What sorts of products and services people usually have problems with?

Project (page 37)

Instructions: Please devise a robot. It can be a household robot or one that can do any tasks. Then prepare on an advertising brochure. Please give details about special features, price, conditions, warranties, after-sale service, etc. in the brochure.

Useful websites: www.kuka.com www.aflam.com http://en.wikipedia.org/wiki/Sydney_Harris

Mrs. Panita Kittipornkul to complain dealer End of Unit 5 be on strike guest embarrassing behavior neglected to reprimand Several months She has taken it to the dealer. Household chores Mrs. Panita Kittipornkul Z4 is too busy, Z4 is tired, Z4 is on strike. Z4 said inappropriate things. To return it. He is drawing attention to himself. Julie discusses her relationship with him and build his self-esteem.