2 Do the right things right BSC Concept :BSC objectivesDo things rightDo the right thingsDo the right things right
3 Non-Financial Lag Indicators Lead Indicators BSC Concept :FinancialMeasuresNon-FinancialLagIndicatorsLeadIndicators
4 BSC : Cause - Effect Diagram And Realizethe VisionFinancial ResultsTo Drive FinancialSuccess...Customer BenefitsNeeded to Deliver UniqueSets of Benefits to Customers...InternalCapabilitiesTo Build the Strategic Capabilities..Knowledge, Skills, Systems, and ToolsEquip our People...
5 Strategy : Kaplan & Norton Mission : Why we existValues : What’s important to usVision : What we want to beStrategy Objective : Our game planStrategy Map : Translate the strategyBalanced Scorecard : Measure and FocusTarget and Initiatives : What we need to doPersonal Objectives : What I need to doStrategic Outcomes :Satisfied shareholderDelight customerEfficient & Effective ProcessMotivated & Prepared workforce
9 Strategic Theme: Operating Efficiency Map & Card : BSC ConceptStrategy MapStrategy CardStrategic Theme: Operating EfficiencyObjectives:What the strategy is trying to achieveMeasures:How success or failure (performance) against objectives is monitoredTargets:The level of performance or rate of improvement neededInitiatives:Key action programs required to achieve targetsProfits andRONAFinancialGrowRevenuesFewer planesAttract & Retain More CustomersCustomerOn-timeServiceLowestpricesObjectivesFast ground turnaroundMeasuresTargetsInitiativesInternalFast groundturnaroundOn Ground TimeOn-Time Departure30 Minutes90%Cycle time optimizationLearningGround crewalignment