2 Service science is different, because it integrates… Many say that “service science is just ___ <see list of disciplines below>____” Most like general systems theory (abstract) and systems engineering (applied)A ServiceSystem isComplexSystems EngineeringGeneral Systems TheoryOperations Mngmnt …MarketingCognitive Science/PsychSocial Science/ Poli-SciInformation ScienceCS/Artificial IntelligencesAnthropologyQueuing TheoryMngmnt of Info Sys (MIS)Management ScienceEconomics & LawOrganization TheoryInformation ManagementGame TheoryMulti-agent SystemsIndustrial EngineeringOperations Research …Service science is the study of service systems. Like the story of the blind men and the elephant, each discipline interprets the whole in terms of the part it touches... (trunk = house, tusk = spear, leg = tree, belly = boulder, tail = rope).Blind men and elephantPerhaps
3 Most disciplines specialize… Service science integrates , each discipline interprets the whole in terms of the part it touches... (trunk = house, tusk = spear, leg = tree, belly = boulder, tail = rope).Most disciplines specialize…Service science integratesService system entitiesare dynamic configurations of resources…people, technology, organizations, shared information (e.g., language, laws, measures, models, processes, policies, relationships, rights, etc.)connected to other service system entities by value propositions for the purpose of value-cocreation relationships, with governance mechanisms for dispute resolution.
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