6 Are We Doing Things Right? Are We Doing The Right Things? Value Chain : SIPOC ModelAre We Doing Things Right?(How?)Are We Doing The Right Things?(What?)InputProcessOutputOutcomeSupplierPerformance MeasurementLeading indicatorCheck pointProcess indicatorEfficiencyMeansวิธีการLagging indicatorControl pointResult indicatorEffectivenessEndเป้าหมาย
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