Marriott’s 5-point Strategy to Attract & Retain Employees 1.Get it right the first time. 2.Money isn’t the only thing 3.Create a caring workplace 4.Promote from within 5.Build Your Brand 49 Take care of your associates; they'll take care of your guests.
Loyalty Leadership is built on three founding principles Care for our Associates Commitment to our Customers Continuous Improvement of our Business 50
Marriott 20 Basics 1.I Proudly Represent Marriott 2.I Show Respect for Others. 3.I Practice Teamwork. 4.I Practice Safe Work Habits. 5.I Show Respect for Hotel & Community. 6.I Respond Positively When Speaking with Others. 7.I L.E.A.R.N. to Delight the Guest. 8.I Know Our Hotel. 9.I Anticipate Needs. 10.I Act on Knowledge 11.I Welcome Every Guest. 12.I Use Telephone Etiquette. 13.I Focus on Individual Needs.. 14.I Personalize the Stay. 15.I Make Every Guest Feel Valued. 16.I Make Great First Impressions. 17.I Stay Flexible. 18.I Am a Gracious Host. 19.I Do More. 20.I Show Genuine Appreciation. 51