Pitfalls in Quality Management
Objective outcome Clinical excellence Business excellence Subjective outcome Service excellence
Steps to Culture of Excellence 1.Basic quality system structure e.g. PCT, PCC process outcome CQI Monitoring e.g. internal& external audit
2. Top care standard achievable - HA, TQA, JCI 3. Benchmarking 4. CQI
Critical success factor 1.Responsibility :- leader, team 2.Hard work 3.Preservarance 4.Continuing
จุดอ่อนในการพัฒนา คุณภาพ ผู้นำ ผู้ปฏิบัติ การสื่อสาร การวางแผน ระยะเวลา
Medical staff management Phase 1 - initiative 2 - pilot team 3 - improvement 4 - adjustment Full respected relationship
Medical staff 6 groups – overactive - active - goal focused - result focused - difficult - hopeless
Measurement and analysis
Malcolm Baldrige model Performance measure and analysis choose information and data key performance - process - output - result : health outcome and satisfaction improve, innovate and align
ทำเป็นระยะๆ Strategic planning Aim : achieve goals