1 Formal request to service provider
2 RFI desired information Company profile Product & service Financial stability Plans & direction Customer base & reference Key players in organization Number of location & strategic alliance Service support & training facilities & resource Support, maintenance & service
3 RFQ desired information For price or cost information from vendor Contract type terms & special condition Pricing & discount Change criteria & impact on pricing Payment terms
4 RFP desired information ความต้องการของผู้ซื้อ ขอบเขต เป้ประสงค์ สิ่งที่ต้องส่งมอบ เพื่อ vendor จะได้เขียน proposal เสนอ บริการมาให้ผู้ซื้อ พิจารณา 1.Background 2.Objective & scope 3.General requirement 4.Function feature & performance criteria 5.Standard & regulatory compliance 6.Constraints: time, business technical 7.Governance, reporting & dispute escalation 8.Customer/ vendor contact point 9.Backup / recovery / contingency plan 10.Quality assurance & risk mitigation plan 11.Schedule of deliverables 12.Contract information & type 13.Recourse remedy & warranty 14.Pricing 15.Change management 16.Disengagement condition & responsibility
5 Weight for evaluation component