งานนำเสนอเรื่อง: "Improving Business Performance"— ใบสำเนางานนำเสนอ:
1 Improving Business Performance And Individual Capabilities; SCG-Paper WayTechnical Development CommitteeSCG - PaperKnowledge ManagementMay 24, 2007
2 Agenda Getting to know SCG – Paper Scope and Responsibility of Technical Information & Training CenterBusiness EnvironmentHRD Mission & Strategies- Knowledge Management- People Management(Community of Practices)Demo e-learning, Explore PPB_KS
3 Getting to know SCG-Paper 5.00 min. Agenda 1Getting to know SCG-Paper5.00 min.
9 Employees under supervision of Tech. Com FunctionEmployees (no.)ManagerSupervisor1Production263122Supporting Production3223Marketing & Sales373304Purchasing961TOTAL981,025
10 * Project Base Level Plan Q1 Actual Q1 Plan Q2 - 2 14 24 18 6 49 (13)* Knowledge base of technical course Q1 2006LevelPlan Q1Actual Q1Plan Q2AccumulatedSince 2003Basic-214Intermediate2418649 (13)*Advance2191213* Project BaseAs of Q1/ on-hand / 94 plan courses.
12 1. พัฒนาพนักงานและฝึกอบรม ทางเทคโนโลยี(Technical Training and Development)TITC ServicesCollect Construct and update Technical Training RoadmapFormulate the Individual Development PlanTraining Delivery based on Technical Training RoadmapCompulsory Courses : Basic, Intermediate, Advance LevelSpecial Courses: Joint program with Supplier Research Centerand Academic Sectors.4. Facilitate (Constructionism Learning Program)CLP Operator CLP Engineer CLP Supervisor5. Encourage learning Community ( CLP Networks)
13 2. ระบบและเทคโนโลยี การเรียนรู้ TITC Services2. ระบบและเทคโนโลยี การเรียนรู้(Learning System & Technology)1. E-learning AdministrationCourse ware, Monitoring, Reporting and Stimulatinglearners to learn.2. Acquire training materials both inside and outside PPB3. Computer Center for learning system Courses- Micro world , computer based trainings, E-library- Digital Course Development for lecturers- Virtual Seminar via VDO Conference .
14 (Knowledge Management) TITC Services3. จัดการความรู้(Knowledge Management)Capture, Disseminate and store Knowledge via Aculearning, Knowledge base software (PPB_KS)Organize the events for Members in COP’s, and Capture, Edit knowledge in the PPB’s knowledge Base.ISO Standard CenterE-library, and technical information servicesEncourage knowledge creation and make activities known to public.
15 4. ฐานข้อมูลและการประเมินผล TITC Services4. ฐานข้อมูลและการประเมินผล(HRIS-Evaluation)1. Upgrade technical courses by measuring and monitoringPost Training Reactions to all training factorsResults testing from Pre-test and Post -TestOn-site Post Training Analysis- Knowledge/Skill/ Attitude Enrichment- Knowledge Application- Business Impacts2. Regularly Update learner-learning results in e-hr andnotify the results to managers.3. Training Tax Claims
16 Agenda 3 Business Environment Go Regional Customer Satisfaction (Q C D)Create innovative organizationAssertive, Risk-taking, Eager to learn, open-minded, Think out of the boxSustainable Development
17 Agenda 4 HRD – Philosophy HRD – Mission & Strategies - KM - People Management( Community of Practices)( Constructionism Learning Program)
18 By virtue of SCG’s philosophy HRD - PhilosophyBy virtue of SCG’s philosophy“Belief in the Value of the Individual ”,we adhere to building integrity and continuously raising employee competency with diverse range of human resource approaches, thus enabling them to confront ever-changing business environment.” No matter how different culture and context they are, SCG identity shall be planted in every employee without ignoring local value and learning environment..
19 HRD-MissionBuild and Retain employees in the essential competencies of each specific function for their effective performance.Create system and process for capturing, storing and disseminating up-to-date knowledge, essential competency to leverage organizational knowledge and innovation.Promote knowledge sharing-culture and a climate of continuous learning and improvement.4. Increase speed learning aligning with Corporate Training Center with multiple approaches.
20 HR Development - Dimension In any business environment, an employee should be developed in four dimensions in order toBe professional in their functions (Functional skill).Enhance business Mastery and be able to manage people and work( Managerial Skill)Pin point area of improvement and raising productivity (TPM Tool, PI Concept, etc. Problem-solving Tools, Innovation Tools etc.)Exploit Information Technology for winning(IT applications)
26 Strategies of HRD Knowledge Management People Management Fast learning , Sharing learning for Productivity
27 Topics 1. Definition 2. Why KM? 3. Our KM Journey Phase I (From Individual to Corporate Assets)PPB_KS Background & StoryPPB_KS Committee & ImplementationPhase II (Building Knowledge Sharing culture)Creating the COP’sPromotional ProgramHighlights of the PPB_KS
30 Knowledge Management a useful definition The systematic process of creating,maintaining and nurturing an organization to make the best use of knowledge to create business value and generate competitive advantage.
31 Knowledge Management Data – Information - Knowledge. The best knowledge is rare.Right people, right Knowledge, right timeOrganizational memory.
32 Data are facts, numbers or individual entities without context or purpose. Information is data that has been organized into a meaningful context (to aid decision making).(Meeker, Joseph, “What is Wisdom”, LANDSCAPE, Vol. 25, No. 1, Jan 1981.)
33 Knowledge is the human capacity (potential & actual ability) to take effective action in varied and uncertain situations.Wisdom is a state of the human mind characterized by profound understanding and deep insight. It is often, but not necessarily, accompanied by extensive formal knowledge.(Meeker, Joseph, “What is Wisdom”, LANDSCAPE, Vol. 25, No. 1, Jan 1981.)
34 ยากที่หนึ่ง ความรู้ชัดเจนยาก TacitExplicitตีความวิเคราะห์ประมวลแยกส่วนผิดพลาดเปรียบเทียบตรวจสอบผลกระทบเชื่อมโยงความรู้อื่นความรู้Knowledgeข้อมูลDataสารสนเทศInformationKnow what -รู้เชิงข้อเท็จจริง ระดับคนจบใหม่Know how -รู้เชื่อมโยงกับโลกความเป็นจริงKnow why - รู้เชื่อมโยงเหตุผลกับเรื่องราวต่างๆ ประสบการณ์การแก้ปัญหาCare why - ความคิดสร้างสรรค์ที่ขับดันมาจากภายในตนบรรยาย ปริมาณเกี่ยวกับสิ่งใดสิ่งหนึ่งเหตุการณ์ใดเหตุการณ์หนึ่งผลสรุป ย่อส่วนจากข้อมูล
36 System Model for managing Knowledge AcquisitionCreationApplication &ValidationStorageKnowledgeTransfer &DisseminationAnalysis &Data MiningBased on Michael J. Marquardt’s Model
37 Knowledge can take many forms… Concepts, methodologiesFacts, beliefs, truths & lawsKnow what, Know how, Know whyJudgments & expectations, insightsRelationships, leverage pointsIntuition & feelingsMeaning and sense making
38 Good things about Knowledge The foundation of the enterpriseGrows with useIncreases when sharedPrimary source of valueOnly solution to understanding complexity
39 Bad things about Knowledge Usually exists in the minds of individualsHidden in some forgotten report“Knowledge is Power” – encourages Knowledge HoardingLeaves the organization with the employee
40 KM versus Data Management? Data / information managementProcessing large volumes of facts with little human interactionPuts data into organized frameworksKnowledge ManagementRequires human interaction – material must be organized to facilitate human access to it.KM provides links between organized frameworks.
41 WHAT IS… Knowledge Management? Definitions are great, but…WHAT IS… Knowledge Management?Intellectual PropertyCommunities of PracticeTeaming – Particularly Cross-Functional TeamsFacilitation, Groupware, etc.Subject Matter Expert Identification and UseKnowledge Capture ProcessesKnowledge BrokeringLessons Learned, Best Practices, Proven Practice UseKnowledge Engineering, Taxonomies, Library Science, MappingStrategic PlanningProcesses & Reengineering of Such When AppropriateWorkflow, Data Warehousing, Secure MessagingChange AgentStory Telling, Peer-to-Peer, Mentor Programs
42 Knowledge Workers Dominant group of workers in the 21st century. Specialists with job-specific skills.Have significant formal education or formal training.Are self-directed learnersRequire multiple, continuous learning opportunities to maintain their specialized knowledge
45 Why KM? What we want to achieve Nobody in an organization knows what the total organization knowsI know who to askMy NETWORKCompany levelI knowMEI don’t knowWho to askGroup levelWe want to enable our staff to come closer to what we know as a companyto improve company performance, and learn from that.
46 What computer knows, what people knows I only know what I know when I am asked.I can write down 1-2 % of what I know.What I knowPPB_KS & WebboardWhat I publishCOMPANYKNOWLEDGE
47 Phase I 2003 The start of a KM Journey From individual to corporate AssetsSet up Structure/Process/Platform
49 Technical Development Committee Scientist and Engineer-Managers from Main Business Process Join the Mission !TechnicalDevelopmentCommitteeMD: ChairmanPackagingMgr.>2ForestryMgr.>2PulpingMgr.>2PaperMgr.>2PPB’s Main Business Process
50 From BP to Technical & KM Road - Maps ForestryPulpingPaperPackagingK-IdentificationForestryPlantationPulpingBleachingPaperrecyclingSurfaceCoatingBox-makingEngineeringPaper &ConvertingProductApplicationEnvironmentIndustryBenchmarkStatisticalTools
51 1. Plantation & Pulping (PP) 2. Paper Recycling (PR) Foundation of the Technical Training Roadmap & Knowledge Map1. Plantation & Pulping (PP)2. Paper Recycling (PR)3. Paper & Converting (PC)4. Coating/Surface (CO)5. Product Application (PA)6. Box-making (BO)7. Environmental Management (EV)8. Engineering (EN)9. Energy (EG)10. Industry Benchmark (IN)11. Statistical Tools (ST)Basic 101Intermediate 201Advance 301Technical Excellence Map
53 Two Important Roles of Technical Training Members KM (PPB_KS )Title Course Director ChampionDo Training Roadmap Site MapBasic/Intermediate General KnowledgeAdvance Level T1,T2,RPeople Lecturers Assoc. ChampionLearners Site AdminMentors,MembersMethod Capture knowledge Capture knowledge& share to learners & share to membersin class In the PPB_KS.TITC Corporate Training Technical Site Admin.
55 KM Program: Quick Place Team Learning of IBM PPB_KS at A GlanceStart: April 30, 2004KM Program: Quick Place Team Learning of IBM( personalized web portal /collaboration/security/search)Investment: MBUsers: licenses ( Supervisor 4 – MGR. Level)3 types of users : general users, registered users, compulsoryLocation: 2 Servers/ Bang Sue, Ban PongService Area: PPB Group of CompaniesURL: ksbs1/ppb_kss, ksbp1/ppb_kspResponsible Function: Technical Information and TrainingCenter (Under Supervision and Direction of Technical Committee)
56 Objectives for Creating PPB_KS To be an on-line center of Pulp and Paper technical knowledge; training materials, standards, patents and best practices from both inside and outside sources;To systematically store wide spread technical knowledge into the same portal for easy access and enhance the knowledge sharing;To capture the tacit knowledge and disseminate the employees wisdom in business for enhancing the learning organization and competitiveness;To provide the virtual space for business to use IT to share their knowledge among the members via CoP’s.
60 Organization of the PPB_KS The Technical PPB_KSStarted in March 200411 Champions,42 Asso.34 Site Admin. 160 Mentors
61 Responsibilities-Champion Appointedby position (11 )Foster knowledge creation from internal & outside sources andvalidate right and quality information before storing in the site.Promote members sharing knowledge in the site.Authorize membership according to the security codes.Terminate membership for prevention of site violationand security of information.Manage the site compliant to the PPB_KS TechnicalExcellence’s regulations.
62 Responsibilities-Associate Champion Appointedby position (42 )Manage, coordinate and act as an assistant of championto promote members sharing knowledge in the site..Join the mission of knowledge – verificationbefore storing in the knowledge base.
63 Responsibilities - Mentors Invited byChampion (unlimited)Answer the questions in the community’s site in thearea of his/her own specialization and skills withactive response.Recommend sources of knowledge for extensive study.Encourage questioning and answering information inthe site.
64 Mentors in Each Module 160 103 57 Module Number Level Supervisor SupervisorManagerIndustry5-Plantation & Pulping21Paper Recycling Plant72Paper Making & Converting1046Coating & Surface Treatment11Box - Making493514Product Application20EnvironmentEnergy13Engineering83Statistic Tools16010357
65 Responsibilities – Site Administration Selected byChampion(36)Create and Manage rooms compliant to the PPB_KSTechnical Excellence’s Regulations.Ensure knowledge security (assign the role base)Communicate news,events and screen informationposted on site for champion team.
66 Responsibilities – Members Apply and to approved by Champion(Unlimited)Add opinion, publish and share their own informationwith others in the community.Participate the promotional plan of site occasionally.
67 Technical Site Administration Responsibilities – Technical Site Admin.Organizational Function (1)Technical Site Administration(Technical Information &Training Center)Protect all sites from system breakdown; virus protection,Manage, allocate and measure the use of server area of each site.Ensure knowledge security by assigning the passwords in the systemCommunicate news, common rules and link all sites via Site Admin Site orchampion -meetings.Provide compulsory courses of PPB_KS to all people in the KnowledgeSystemDevelop the system for maximizing the use of knowledge system.
68 PPB_KS Concerns Reliability of Information and Knowledge for Business 2. Security of Information and Knowledge Shared3. Systematic Storage and Fast Retrieve of Knowledge4. Reliability of Servers5. Knowledge Sharing Culture
69 Stages of PPB_KS Implementation 1. Get Started2. InfrastructuralEvaluation3. KS AnalysisDesign4. Launch KSInitiativesStages of PPB_KS Implementation
70 1.1 Learn from other experiences; AIS,SCG KM, CCC Accenture; 1. Get StartedApril - July. 20031.1 Learn from other experiences; AIS,SCG KM, CCCAccenture;1.2. Create a clear, tangible picture of the benefits of KM.(Corporate Asset of Technology) for budgeting;1.3 Find out what KM possibilities are available withexisting information technology with IT PPB taskforce;1.4 Discussion with IT suppliers and Select.
71 2.1 Understand all PPB’ s existing networks: internet, intranet 2.InfrastructuralEvaluationJuly-October 20042.1 Understand all PPB’ s existing networks: internet, intranet(what has already been in place)2.2 Understand the limitations of KM tools and Identifyingexisting gaps.
72 CoP’s, knowledge map of each module. 3. KS AnalysisDesignOctober- March 20043.1 Approach: Establish a clear definition of overall system, organization,CoP’s, knowledge map of each module.3.2 Culture: Site Admin./ Key personnel Trainings.3.2 Pioneer: Select pilot module to show demonstrable, relevant results.( Coating Module)3.3 Development: Methodologies that can replicated, type of Data andSecurity, measurement.
73 Manuals for users/site administration. Exhibitions at site Call Center 4. Launch KSInitiativesMarchPPB_KS Roll Out;Training all usersManuals for users/site administration.Exhibitions at siteCall CenterBi- weekly measurement of knowledge shared andreal time - no. of visitors in each module.7. Quarterly measurement of Knowledge Inventories.
75 Pooling the Organization Knowledge COP’s and Promotional Plan PhasePooling the Organization KnowledgeCOP’s and Promotional Plan
76 Creating The COPsIdentify users with the same work principles and functions (compulsory group users;) to be approved by Module Management;Create common interests, daily work issues as set up questions;Creating Social Activities for knowledge creations and sharing;Creating Web Board/notifying mail.
77 PPB-COP’s Module COP’s Names Industry Purchasing Marketing Plan EngineeringPlantation & PulpingPlantationPulping & Bleaching & Pulping DryingChemical RecoveryPaper Recycling PlantPaper Making & ConvertingPaper-making for Kraft PaperPaper making for Printing & Writing PaperCoating & Surface TreatmentBox-MakingCorrugatorConvertingProduction PlanningMaintenanceMarketingProduction DesignLogisticsProduct ApplicationLab & QAPrinting PaperPublishing PaperEnvironmentEnergyBoiler & Turbine GeneratorEngineering & MaintenanceTrouble ShootingStatistical & Decision Making ToolsStatistical tools for 5 specific functions
93 PPB KS – Technical Excellence Coating and Surface TreatmentCoating ChemicalsCoating Formulation Color Kitchen On Machine Treatment Coater MachineCoating Operation and Control SupercalenderingRewindingSheet Quality and Measurement
106 Participation of Technical Excellence Since 1/09/04
107 Highlights of the PPB_KS Start with clear business drivers for KM and what value is expected by focusing on PPB Business Knowledge.Map the knowledge which is critical to core business activities/processesMobilize all people concerned and build facilitation skills from the beginning.High involvement of Managers, focus on Sustainable System and decentralization
108 Highlights of the PPB_KS 5. Develop new organizational support system.6. Create technology infrastructure to drive/enable knowledge sharing and collaboration7. Monitor and demonstrate on-going business benefits of knowledge management
109 Old Web Board Unfamiliar/Unable measurement/ No notification
115 Nurturing people with the knowledge. Lesson LearnedPeople networks leverage knowledge organizational pull rather than centralized information push .Organizations leverage knowledge through networks of people not through networks of technology that interconnect.Nurturing people with the knowledge.
116 People Management Build INNO people - CLP Knowledge Sharing Culture - COP
117 Technical Information & Training Center 2006 Knowledge in brainsChampion/Ass./mentor supervisorsAsk & LearnCommunityOfPracticesmembersINNO People - CLPParticipate &LearnFormallearningCoursesTechnical Training AtTITC25 CoP’sPPCO ModelEVPRPA-STSearch & LearnConductEvaluationFollow-up forTechnical RoadImprovementCapture inPPB_KSE-learningManualWeb base-Acu-learningWebboardPicture & RatingE-library
118 A. Engineers & Supervisors 1.Training Plan 2006A. Engineers & SupervisorsShort CoursesTechnical ForumSymposiumProject BaseClass- RoomE-learningAdvance LevelAccording to Technical RoadmapCritical WorkforceR&D/EngineeringIntermediate Level50 Engineers L1-2 > 1.5 Yrs.40 Engineers L1 < 1.5 Yrs.Basic level3000 Man-daysB. Constructionism Learning Program & Expansion ProjectFacilitators DevelopmentC-paper, C-maintenance Group (5 months/course)- Learning Process Appreciation for Supervisors/Managers