17 Primary goal of risk communication To help people become aware of an issueTo make more informed decisionsTo take action, seek informationTo seek help to protect themselves,To change their behavior or participate more effectively in the decision making processTo achieve informed consent,To enhanced public participation,To constructive dialogue,To empower citizen
18 วงจรการสื่อสารความเสี่ยง 1. Focus current understanding2. Develop communication strategies3. Pre-test strategies, plan and messages4. Implement according to plan5. Evaluation the RC process and outcomes
19 ขั้นตอนการกระบวนการดำเนินงานสื่อสารความเสี่ยง Dialogue-based process Define the opportunityCharacterize the situationAssess stakeholder perception
20 Evaluate RC Effectiveness Assess perceived the optionsDevelop strategies, plan and messagesImplement RC PlansEvaluate RC Effectiveness
22 Communicating With the Public: 10 Questions To Ask Why are we communicating?Who is our audience?What do our audiences want to know?What do we want our audiences to know?How will we communicate?How will we listen?How will we respond?Who will carry out the plans? When?What problems or barriers have we planned for?Have we succeeded?
23 ICS should be used for all incidents…not just the “big ones”. Why?
25 Types of Incidents Planned events Fire, both structural and wildfire Hazardous materials incidentsSearch and rescue missionsOil spillsNatural disastersTerrorist/WMD events
26 GoalTo demonstrate that the Incident Command System (ICS) provides an ideal structure in a DDC setting for:CommandControlCoordination/CollaborationCommunication
27 What is ICS?ICS is a well organized, team approach for managing critical incidents. It has the following hallmarks:Manageable Span of ControlCommon TerminologyModular/Scalable OrganizationIntegrated CommunicationsUnified Command StructureConsolidated Action PlansPre-designated Command CentersComprehensive Resource Management
29 The Command StaffInformationOfficerSafetyOfficerLiaisonOfficer
30 Expanded ICS Organization Incident CommandSingleCommandResourcesStaffGeneralOperationsPlanningSingleSingleLogisticsFinance /StaffSectionSectionResourceResourceSectionAdministrationSectionBranchBranchUnitsBranchBranchUnitsDivisionGroupUnitsUnits(geography)(function)Instructor NotesSeveral points should be brought up in conjunction with this slide:The Operations Section develops from the bottom up. For example, at the start of the incident, the Operations Section may consist of a few single resources. As the incident grows and the single resources reporting to the Operations Chief expands beyond 5, a group or division may be formed. Branches may be necessary when there are too many groups or divisions.Groups and divisions are at an equal level in the ICS organization; one does not supervise the other. Remember, groups form based on function, and divisions form based on geography.Point out that single resources under Incident Command are known as the command staff, and that the four sections under Incident Command are comprised of general staff.TaskForceStrikeTeamSingleResource
32 The One Word Definition Command = ManagesOperations = DoesLogistics = GetsPlanning & Intelligence = PlansFinance = Pays
33 Response Incident Level Response Plan Level 1 Level 2 Level 3 Stanford UniversityOctober 2004ResponseIncident Level Response PlanLevel 1A minor, localized department or building incident that is quickly resolved with existing University resources or limited outside helpLevel 2A major emergency that disrupts a sizable portion of the campus community and requires coordination of internal operational groups and possibly external organizationsLevel 3An event, such as a major earthquake, involving the entire campus and surrounding communityOperational department response teamsEH&S, Facilities, Public Safety, etc…Operational Department TeamsLevel 1 and certain Level 2 events can normally be handled by service Department response teamsElectrical Outage - Facilities OperationsHazardous Materials spills - Environmental Health & SafetyMedical emergencies - Vaden student health or the HospitalsNetworking or computer issues - ITSSViolence or criminal activity - Public SafetySituation Triage and Assessment Team (STAT)Satellite Operations Centers (SOC)Emergency Management Team & Emergency Operations Center (EOC)
34 Situation Triage and Assessment Team-STAT Stanford UniversityOctober 2004Situation Triage and Assessment Team-STATEH&SPublic SafetyFacilitiesFor Level 2 EmergenciesCommunicationServicesIncidentCommanderMedicalCP&MNewsServiceThe Situation Triage and Assessment Team (STAT) is responsible for conducting an initial assessment of the event and determining whether the EOC and/or SOC activation is required. Members of the core STAT group are predetermined by position and are shown below. The STAT group will coordinate and guide the response to the emergency as well as determine whether to activate the EOC. The entire emergency management team is activated for Level 3 emergencies.STAT RoleAny member of the STAT team who becomes aware of an incident that may significantly interfere with University operations shall immediately notify the other STAT members. All members of the STAT team have the authority to activate the plan.STAT Responsibilities Conduct initial incident assessment Communicate incident status to key stakeholders including Policy Group, SOC and EOC as necessary Redirect University resources to assist with management of the event. Declare disaster Become part of the EOC management as necessary should a full activation of the University plan be authorized.Additionalspecialists/unitsas neededIncident commander may be any one of the heads of the STAT units based upon the nature of the incident.